FREQUENTLY ASKED QUESTIONS


1.	How to make a call?
	1. Dial 1800 87 7012 OR 2. Missed call to 03 2381 6400 for callback (Please register phone number before using missed callback)
2.	Can I perform SMS Callback and Missed Callback using WiTalk with my mobile phone?
	Yes. Please register your mobile phone to activate these services
3.	How do I register my mobile phone number?
	1. Dial 03 2381 6401 for registration and activation 2. Follow voice prompt instructions OR 1. SMS: REG<space>C<PIN>R<phone number to register> 2. Send to 012 280 1999 or 019 221 009
4.	Can I top up my talktime credit?
	Yes. Top up is only for registered phone number. 1. Purchase another WiTalk calling card 2. Scratch to display the top up PIN 3. Dial 1800 87 7012 and followed by # for more options OR 4. SMS: TOP<space>N<Top Up PIN> 5. Send to 012 280 1999 or 019 221 0099
5.	What is the validity period of WiTalk calling card?
	The PIN provided in WiTalk calling card is valid for 6 months upon activation
6.	How do I check balance?
	Dial 1800 87 7012 and follow voice prompt instructions
7.	How do I check expiry date?
	Dial 1800 87 7012 and follow voice prompt instructions
8.	Is WiTalk using VoIP technology?
	No. WiTalk is using the proven PSTN technology for reliable and quality voice calls.
9.	Where can I purchase WiTalk calling card?
	You can purchase WiTalk calling card via Visa/Master credit card. The pin will be sent to you by email.